Our March release made a large number of improvements including a change to the way Social Network Scout handles adding leads, contacts, and accounts. Previously if you hovered over a Social Network Scout a pop-up dialog allowed you to react to a feed post (e.g., add the user as a lead, create a case, etc.). The system then took you to the details page. The assumption was one would be adding items in a serial fashion. Social Network Scout's search functionality can be so good, it can, at time, produce an embarrassment of leads.
Social Media, Social Network Scout, Social Networking