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All-In-One vs. Business as Usual

By: Esteban Castellanos 9/18/2018 9:00 AM

If you’ve been shopping around for a CRM you’ve probably noticed something. All the different providers have “CRM plus Something” whether it’s Project Management, Invoicing, Workflow Automation, or anything else. The reason is simple, businesses need less systems doing more things.

Previously what companies did was connected their software via integrations, which was usually enough for most businesses. You connect your CRM to your email marketing, connect that your email account and so forth. 

CRM, Project Management

There Are Too Many! 6 Strategies to Prioritize Support Tickets from Customers

By: Guest Blogger 8/23/2018 10:01 AM

By Laura Martins

When you’re so inundated with support requests that you feel like you need a boat to row out of them, it can be difficult and overwhelming to determine where to start. Everyone needs your time and attention, but it’s a matter of how soon and what type of attention they need that will determine how you can best serve them.

Collaboration, Communication, Support, Tips