BlueCamroo Web-based Support Ticketing System
Your all-in-one, web-based BlueCamroo system even comes with integrated Customer Case (Ticket) Management, so that you can offer an efficient, ticket- / case-based alternative to Email for customer issue resolution.
Let's face it, Email's great (and even better when it's stored and organized in BlueCamroo!), but email communications tend to be informal and hard to track. For really efficient, reliable customer issue handling, you need Case Management / Support Ticiketing. Fortunately, with BlueCamroo, Case Management is part of the package, so you don't need a stand-alone system.
BlueCamroo cases can be started and updated by your Customers, via their dedicated BlueCamroo extranet area, and can also be created, updated and closed by your team. Cases provide for clear, threaded discussions, that make it immediately obvious where the issues lie and what solutions are in hand, without the need to plough through long email trails.
Your Custmers can only ever see Case discussion that relate to their own business, and even within that your ream has control to show only selected responses to your clients.
Sounds like an open and shut case!
BlueCamroo Reports Ticket Action
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When your team logs into BlueCamroo and looks at the cases section, they can quickly see the status of old and new cases and any of the tasks related to cases that they have been assigned. When you use BlueCamroo, your customers can be assured that they will receive the best service.
Make Comments and Join the Discussion Stream
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Any member of your team can view the discussion stream for open or closed cases and comment on the status. You can easily get your customers involved in the discussions to let them know the status or to get more information. BlueCamroo makes sure thay important details are never overlooked.
Keep Things Organized
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You must know what its like to have your customers contact you from a variety of different sources. When you use BlueCamroo, your clients can use one area to issue their customer support requests, keeping their concerns better organized for your team to handle.
