The fastest way to resolve any support issue is to open a Support Ticket. This will alert our Support Team to your issue and will ensure you get the quickest response available.

Opening a Support Ticket

You can open a Support ticket by emailing Support@BlueCamroo.com, this will create a ticket with our Support Team and you will also receive a confirmation email with the Case Number.

You can also create one inside your workspace.

Navigate to the Support section from your Personal Menu (by clicking on your name in the top-right corner).

This will open a popup window where you can enter the details of any issue you are having. 

Add any relevant attachments and click Send.

This will create a ticket with our Support Team, who will respond via email. You will also receive a confirmation email with the Case Number.

Chat Support

We also offer Live Chat support within your Bluecamroo Workspace. 

Navigate to the Chat Support section from your Personal Menu (by clicking on your name in the top-right corner).

Chat Support is available during your first 14 days.

Note: Chats must be initiated from within workspace. 

Support Service Availability

• Live support (including chat) : 8:00 A.M. to 6:00 P.M. EDT Monday - Friday
• Support Tickets: Monitored 8:00 A.M. to 6:00 P.M. EDT Monday - Sunday
• Tickets received outside of our office hours (8:00 A.M. to 6:00 P.M. EDT Monday - Friday) will be collected, however no action can be guaranteed until the next working day
• Email ticket assistance is guaranteed within 1 business day (Average response within 4 business hours)