BlueCamroo Blog Posts

Posts by: Guest Blogger

There Are Too Many! 6 Strategies to Prioritize Support Tickets from Customers

By Laura Martins

When you’re so inundated with support requests that you feel like you need a boat to row out of them, it can be difficult and overwhelming to determine where to start. Everyone needs your time and attention, but it’s a matter of how soon and what type of attention they need that will determine how you can best serve them.

CRM & Customer Management 4/19/2013 10:05 AM

Why Social CRM is Worth the Investment

CRM (Customer Relationship Management) solutions are something most customer service representatives, account managers, sales and businesses in general are familiar with. There are a wide number of systems out there for companies and business buyers to choose from. What some businesses are beginning to see is the impact of social networks on all these areas of their business. Social CRM indirectly invites the customer into the planning and feedback conversations so that they have some say in the experience. Social CRM software, or incorporating social activity into your current CRM solution, is a worthwhile investment and should be included in your online marketing efforts and analysis.