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Tagged Under: Support

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There Are Too Many! 6 Strategies to Prioritize Support Tickets from Customers

By: Guest Blogger 8/23/2018 10:01 AM

By Laura Martins

When you’re so inundated with support requests that you feel like you need a boat to row out of them, it can be difficult and overwhelming to determine where to start. Everyone needs your time and attention, but it’s a matter of how soon and what type of attention they need that will determine how you can best serve them.

Collaboration, Communication, Support, Tips

Dealing with a small software company or an artisan software company?

By: Karl Mamer 1/28/2013 11:46 AM

Sometimes we're conditioned to think companies ignore suggestions. When companies do respond it's both delightful and maybe a little disarming. I've been struggling with the Microsoft Surface. It was a Christmas gift. (Thank you, guilt-ridden divorced dads of the world!) I tilted between returning it and keeping it. I've largely concluded it's about finding new ways to do things I'm comfortable doing in Android. At some point I used the feedback link on an app and the developer got back to me within hours. I didn't expect that. If our suggestions are actually being read, we generally just assume they're kind of collected and synthesized in a kind of zen like way and then, maybe, eventually, we'll see something not entirely resembling our most cherished feature request.

New Releases, Support, Tips


By: Karl Mamer 9/6/2011 1:25 PM

One of BlueCamroo's strengths in the cloud marketplace is it brings a lot of business productivity cloud apps together into a unified package: CRM, project management, customer support, social CRM, social networking reputation managements, email marketing. Well, I could go on. But you get the idea. That said, BlueCamroo is an application you need to invest some time learning. We've done a lot to create a real world default setup and create a number of setup wizards that get BlueCamroo customized for your office environment. We've designed BlueCamroo so you can start using it out of the box for your basic CRM needs and then "ramp up". We spend a considerable amount of time "pouring cold blood" on the interface and wondering how to make it intuitive.


So a customer hates your product...

By: Karl Mamer 7/26/2011 2:10 PM

BlueCamroo's Social Network Scout provides a number of ways to monitor your online reputation. Searches under Social Network Scout Buzz and Support channels can keep you on top of bad PR wafting its way through Twitter and Facebook. Unfortunately, even Social Network Scout can't (yet) provide the kid gloves needed to handle these types of situations. What do you do?

Business life, Social Network Scout, Social Networking, Support

BlueCamroo supports the entire sales lifecycle

By: Karl Mamer 1/25/2011 2:00 PM

Yes, at some point you're likely going to need to support your product. If you're a small business, especially a new one, you might not have considered support issues. Things go wrong or clients don't always understand how to use features. Even before you make final delivery, if you're involving your clients in each stage of delivery, clients might have issues they need to report.