BlueCamroo Blog

Tagged Under: Support

Three Critical Business Functions that Need Automated Processes

Time is any person’s most valuable asset, and that is just as true for a business. Automating your business processes helps you save money by freeing up time for you and your staff.

Read More
0 Comments
Published on: 2/13/2018 12:25
Dealing with a small software company or an artisan software company?
Sometimes we're conditioned to think companies ignore suggestions. When companies do respond it's both delightful and maybe a little disarming. I've been struggling with the Microsoft Surface. It was a Christmas gift. (Thank you, guilt-ridden divorced dads of the world!) I tilted between returning it and keeping it. I've largely concluded it's about finding new ways to do things I'm comfortable doing in Android. At some point I used the feedback link on an app and the developer got back to me within hours. I didn't expect that. If our suggestions are actually being read, we generally just assume they're kind of collected and synthesized in a kind of zen like way and then, maybe, eventually, we'll see something not entirely resembling our most cherished feature request.
Read More
6 Comments
Published on: 1/28/2013 11:46
CamGuRoo Tips: Contacts
People belong to different organizations, and older CRMs would never allow you to record those relationships properly. BlueCamroo deals with the real world and gives you tools to manage those relationships properly--but how can you do that without first capturing the relationship?
Read More
3 Comments
Published on: 11/19/2012 09:29
Internal Users versus External Users
A question we're often asked is what's the difference between an Internal User and an External User. The simple answer is an Internal User is a member of your company. An External User is a client or customer you want to give access to a special "Intranet" portion of BlueCamroo.
Read More
6 Comments
Published on: 9/30/2011 14:04
Help!
One of BlueCamroo's strengths in the cloud marketplace is it brings a lot of business productivity cloud apps together into a unified package: CRM, project management, customer support, social CRM, social networking reputation managements, email marketing. Well, I could go on. But you get the idea. That said, BlueCamroo is an application you need to invest some time learning. We've done a lot to create a real world default setup and create a number of setup wizards that get BlueCamroo customized for your office environment. We've designed BlueCamroo so you can start using it out of the box for your basic CRM needs and then "ramp up". We spend a considerable amount of time "pouring cold blood" on the interface and wondering how to make it intuitive.
Read More
6 Comments
Published on: 9/6/2011 13:25
What not to do when you find an angry customer online
Last blog post we covered some ways to handle the inevitable: finding a customer, tearing down your product or company on some social network. To sum up: take a deep breath, respond with empathetic language, and remember you're playing to the customer's audience.
Read More
3 Comments
Published on: 7/28/2011 09:22
So a customer hates your product...
BlueCamroo's Social Network Scout provides a number of ways to monitor your online reputation. Searches under Social Network Scout Buzz and Support channels can keep you on top of bad PR wafting its way through Twitter and Facebook. Unfortunately, even Social Network Scout can't (yet) provide the kid gloves needed to handle these types of situations. What do you do?
Read More
3 Comments
Published on: 7/26/2011 14:10
BlueCamroo supports the entire sales lifecycle
Yes, at some point you're likely going to need to support your product. If you're a small business, especially a new one, you might not have considered support issues. Things go wrong or clients don't always understand how to use features. Even before you make final delivery, if you're involving your clients in each stage of delivery, clients might have issues they need to report.
Read More
6 Comments
Published on: 1/25/2011 14:00