Dealing with a small software company or an artisan software company?
Sometimes we're conditioned to think companies ignore suggestions. When companies do respond it's both delightful and maybe a little disarming. I've been struggling with the Microsoft Surface. It was a Christmas gift. (Thank you, guilt-ridden divorced dads of the world!) I tilted between returning it and keeping it. I've largely concluded it's about finding new ways to do things I'm comfortable doing in Android. At some point I used the feedback link on an app and the developer got back to me within hours. I didn't expect that. If our suggestions are actually being read, we generally just assume they're kind of collected and synthesized in a kind of zen like way and then, maybe, eventually, we'll see something not entirely resembling our most cherished feature request.
Published on: 1/28/2013 11:46
BlueCamroo Release Notes 4.1.5
This release we've made a large number of improvements. There are no major re-workings of the interface. However, there are a few items you should review as it might affect the look of the notifications BlueCamroo sends out.
Published on: 1/23/2013 11:51
Hash it out
Most of us are familiar with hashtags on Twitter. Maybe there's a chance you found this blog post from the #scrm hashtag I used in my Tweet about it. On Twitter hashtags are a way of creating ad-hoc communities or discussions organized around a certain topic, like social CRM. Or the NHL. Or some political movement. Need a quick and dirty idea how sentiments are trending on a certain topic? Follow the hashtag.
Published on: 1/18/2013 13:39
Wikipedia: A tool that requires a deft and nuanced hand
What makes Wikipedia valuable is it's a quick and dirty tool is for many topics it's a great way to quickly get up to speed on certain topics. If used with the proper nuance, Wikipedia is an invaluable source of information.
Published on: 1/11/2013 13:32
Social CRM and Social TV
The biggest mistake people make about trying to sell online is reasoning "people who want to buy X can be found in social groups devoted to X." Yes, you and 2,000 other merchants have thought about that. And you're all in that social group waiting for some potential customer to join. And then everyone pounces on the poor guy with their pitch.
Published on: 1/4/2013 14:00