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All-In-One vs. Business as Usual

If you’ve been shopping around for a CRM you’ve probably noticed something. All the different providers have “CRM plus Something” whether it’s Project Management, Invoicing, Workflow Automation, or anything else. The reason is simple, businesses need less systems doing more things.

Previously what companies did was connected their software via integrations, which was usually enough for most businesses. You connect your CRM to your email marketing, connect that your email account and so forth. 

CRM, Project Management

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The Dos and Don’ts of Remote Workers and Work-From-Home Policies

Look I get it, overhead is expensive and you have worked hard to build a work environment that best suits your company. You’ve put thought and money into designing your workspace only to find out that people working outside of the office are not only more effective, but also happier.

CRM, Project Management, Tips

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Top 12 Benefits of Workflow Automation

Automating your office workflows can make a real impact on productivity and morale within your organization and ultimately on your company’s bottom line. This procedure requires in-depth examination of your current business processes and expert evaluation of the areas in which you can increase efficiency by integrating automated workflows into your business.

Accountability, Billing and Invoicing, Collaboration, CRM, Productivity, Project Management, Workflow Automation

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6 Features Every CRM Should Have

Customer Relationship Management (CRM) solutions allow businesses to establish and maintain strong relationships with sales leads and customers for the ultimate purpose of driving sales and increasing profitability.

CRM software also collects and processes customer data to help businesses identify trends and make more informed business decisions. If you're thinking about selecting a new CRM solution for your business, here are six features every CRM should offer.

CRM, Lead Generation, Social CRM

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Three Critical Business Functions that Need Automated Processes

Time is any person’s most valuable asset, and that is just as true for a business. Automating your business processes helps you save money by freeing up time for you and your staff.

CRM, Project Management, Support

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Salesforce.com - Pride comes before...?

Salesforce.com believe they offer the only CRM that provides customer success, incorporates Social innovations; has a mobile version; uses proven technology; or was designed for the cloud. I mean... seriously?

CRM, Social CRM

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What might SOCIAL CUSTOMER Relationship Management look like?

"Customer Relationship Management" got abbreviated many years ago, so now 'Social' comes along and gets bolted on - linguistically - as "Social CRM". And that linguistic "bolting-on" is reflected in the strategies being pushed by the big guns: it's CRM just as you've always known it, but with Social channels bolted-on. Imagine if we had never abbreviated Customer Relationship Management. How would you read (aloud) "Social Customer Relationship Management"?

CRM, Social CRM, Social Media